Adobe Connect vs. WebEx for Web Conferencing with All The Features

Posted by Neil Zawacki
Neil Zawacki
Neil Zawacki is a freelance writer with more than ten years of professional experience. He has written two boo...
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on Friday, 04 May 2012 in Comparz Blog

Adobe Connect and WebEx are two large players in the web conferencing space that are suitable for businesses that need a wide array of features and are willing to pay for them. While there are a lot of free web conferening options out there now, these products are geared toward users that demand a highly professional experience.  Adobe Connect and WebEx are both web-based and have a wide variety of features and mobile options.

How do they compare with each other?

Features

The feature set for Adobe Conect and WebEx are largely the same. They both have document sharing, polling options, a chat system, and a whiteboard for conference sessions. Adobe Connect and WebEx also both allow companies to record meetings and have audience auditing and tracking functions. Adobe Connect offers content storage and management features, however, while WebEx currently does not.

Support

WebEx offers phone and email support on a 24/7 basis. They also have a live chat service that can provide immediate assistance to users, and an online knowledge base that can answer most basic questions.

Adobe Connect offers phone support on Monday through Friday between 5am and 7pm (PST). The company also provides email support on a 24/7 basis, and has a similar online knowledge base available. They do not provide live chat support, however.

Integrations

Adobe Connect can integrate with Microsoft SQL Server, Microsoft Communications Server, Microsoft Outlook, and a wide variety of corporate networks and applications. WebEx does not have quite as many integrations, but can integrate with Microsoft Office, Microsoft Outlook, Act-On and Cvent.

Mobile

The mobile functionality of the two products is somewhat different. Adobe Connect offers a mobile app for the iPhone, iPad, Android, and Blackberry. WebEx has a mobile app for the same devices, but you are limited to attending conference sessions. If you would like to create an event, you will have to do so from a computer.

Price

Adobe Connect has several pricing options available. They have a Per Host plan that costs $55/host/month, or $45/host/month if you pay for a year an advance. Each host can hold meetings with up to 25 attendees. They also have a Pay-Per-Use Plan that costs $.32 per minute per user, and Enterprise Plans that typically cost several thousands of dollars per year. In addition, they have special teacher and student pricing available.

WebEx normally costs $49/host/month and supports up to 25 attendees, unlimited meetings, and free phone and VoIP calls. WebEx is also currently having an online promotion at the moment for just $19/month. The functionality for this promotion is limited to a single host and eight people per session.

Free Trial

Adobe Connect offers a free trial of its solution for 30 days. It allows you to host meetings with up to five people and manage event registration. WebEx also has a free trial, though it is only for 14 days. This trial supports up to 25 people in a meeting and includes training and support.

Comparz has user reviews and ranking of the web conferencing category. Click here to view Comparz' web conferencing rankings.

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Neil Zawacki is a freelance writer with more than ten years of professional experience. He has written two books and numerous how-to guides, technical articles, news stories, blog posts, and more.

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