A recent New York Times article entitled “Hello? Is Anyone There?” article pointed out that leading online companies, including Facebook, Google, LinkedIn, and Twitter, make it difficult or impossible to reach those companies by telephone.
So how are you supposed to get help from such companies? Via e-mail, Facebook, Twitter, or some other online venue, of course. Which means good luck to you if you have no online access when seeking said help.
Even some companies that aren’t primarily or exclusively online make obtaining human help by telephone…challenging. That’s why sites such as Get Human and Dial A Human are so popular – especially online, ironically enough. They provide tips and tricks for bypassing automated response systems to reach actual human operators and support providers.
This apparent continuing commercial abandonment of telephone support is a potential gold mine for companies willing and able to buck the trend. And modern (or virtual) telephone systems, including those reviewed right here at Comparz, offer features that enable businesses large and small to offer superior customer care easily and affordably. A newly introduced offering, Kazoo from 2600hz.com, delivers enterprise-class features and integrations with numerous applications, devices, and systems, with pricing beginning at free. And it runs in the cloud, which means no hardware or software is required to run at your business to get started.
Despite what online and social media powerhouses and pundits may do and say, telephones are not going away anytime soon. So read the reviews at Comparz, then examine your current telephone services for opportunities to enhance customer care, reduce operating costs, and generate more revenues!