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Ranked # in Community Software |
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 Description:Lithium provides media monitoring and analysis tools that allow companies to listen, measure, and track online conversations. The solution comes with features like sentiment tracking, spam prevention, and real time share of voice reporting, as well as the ability to find posts that are strongly worded or emotional in nature. In addition, Lithium has extensive workflow management tools that allow users to collaborate with each other across a business. |
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HP Review |
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February 23, 2012
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Submitted By: Wendy SChippers Company Size: Over $150 Million in revenues |
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| We've been using Lithium communities for a while. The customer support is excellent however the issue logging tool and the ability to view tickets, search tickets, assign priority etc is really old-fashioned. There's no easy way to view all tickets logged or find back your own older or closed ticket. The level of customization is good and the fact that we can share ideas that may eventually be implemented is also really nice. I do miss a couple of things which is more in the Metrics area. There's sufficient metrics available but the ability to drill down into level of details or to extract a report with various metrics combined is non existent. I also really miss control of the admin changes. Love to be able to extract a change log. We've integrated the app with Facebook and Twitter. We're currently not using the Twitter stream display as the widget is way too large It would be great if the widgets could be set up in different selectable sizes, Large, Compact or small...they way it is today, widgets take up way too much space. Jon and Joe, these are the best folks I've worked with to name just a few of them...Lithium is a great company....with some improvement opportunities here and there |
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quick review |
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February 23, 2012
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Submitted By: Ania Company Size: $5 Million - $10 Million in revenues |
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| how was the setup process: Rough, we experienced some challenges with the project management, but eventually, we managed to launch. how is the customer support: brilliant, top notch experts, fast responses and very friendly service was their sufficient training: there was enought training material but could be more personal training sessions too are you happy with the level of customization: personally, yes what additional resources have you needed (designers, developers, integration) - all of them, internal ones what have you integrated the app with - facebook and twitter what features do you use most and are you satisfied with them - forums and stats | |
Lithium Tech |
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February 23, 2012
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Submitted By: Koka Sexton Company Size: $1 Million - $5 Million in revenues |
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| The setup process took the most time. Making sure the community was designed the way we wanted then building in the functionality we wanted access to for the admins and the members. Customer support has always been great. Their community is very helpful and when we have more technical issues, their support team is responsive almost 24hrs a day. Initial training was great and anytime we need additional training it's easy to get. We worked with our in-house designers to make sure the look and feel was consistent with our brand. Outside of that it was easy to configure. It's a very powerful platform and we are trying to make our community as interactive as possible. |
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Kate's Review of Lithium |
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February 23, 2012
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Submitted By: Kate Mahoney Company Size: $5 Million - $10 Million in revenues |
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| The set-up process was completely painless and our Lithium reps are always available when we have questions or issues. We had a few phone trainings and then they directed us to a lot of trainings online. I think the training was sufficient overall but I would like to have more training since I have been using the product for a while and have different types of questions than I have had in the past. The level of customization has been great so far to meet our needs but I know moving forward we will want to change some parts around and work on our branding- but the time is not here for that now. We use the blog and knowledge base the most and we are pleased with everything. Great product! | |
