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Consntant Contact Complaint/Review
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Reviewed on August 22, 2012
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Submitted By: pfleet Company Size: $5 Million - $10 Million in revenues |
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| I work for a medium sized Australian company. We send a monthly newsletter to about 90,000 clients & prospects. The list is super clean, all opt in etc but for various reasons I won't go into CC decided that we were getting too many unsubscribes and complaints. I tried to argue the case (and, believe me, had every right - we are/were 100% spam compliant) but they stood firm and said no they were canceling the account. So I moved to another provider which has been fine. However I only just realised that for tha last 16 months or so, Constant Contsct have been charging my credit card $450. Approx $7,500 for nothing. You're probably think 'how the heck didn't you realise until now?' and yes, fair call, we should have done. However it was through our corporate card which covers a lot of charges - approx $50K/month so each month it's slipped under the radar as the account dept assumed it was a legit marketing expense. I should have spotted it sooner, there's no question. So I contacted constant contact to make a complaint, they were very polite but basically said tough. They agreed to return the current month of $450 charges but insisted that they had only 'disabled' the account not 'canceled' it and that I should have formally requested it at the time so they were keeping all this cash. Ie they quickly rendered the account unusuable and useless, except for the billing part of it, which, seemingly, we were good enough to continue with. The other thing is I've had no email notification of any of these charges and, worryingly, my CC expired 6 months ago but the charges kept coming. The number on my new card was the same but expiry changed to 3 years later. Did they manually alter this date? Just a warning/complaint about Constant Contact. |
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