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Paychex cost my company 30k. BEWARE!
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Reviewed on June 28, 2012
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Submitted By: nick Company Size: $1 Million - $5 Million in revenues |
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| We are a small dental practice in Orange County Ca with 10 employees. Our experience with Paychex has been terrible and very costly. Mistakes are common. Customer service is poor. The payroll "specialists" are generally low paid, overworked, uncaring, and uneducated. Our accountant recently performed an annual audit of our records and found an error line item with no description attached on one of our employees. This error caused an overpayment of over $30,000 over the course of 18 months. Paychex first blamed my employee for being dishonest and not bringing the error to our attention (my employee thought he was given a raise). Then they blamed me for not catching it (if I had time to review all payroll records each pay period, I wouldn't need a payroll service). You would think after being a loyal customer for the past 12 or so years that they would offer to compensate for at least part of their error. No chance. Lawyers are now involved. My advice as a small business owner, stay away from Paychex. They may have been a good company 10 years ago, but not anymore.
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