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Ranked # in Social CRM |
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BEST FOR:
RECOMMENDED FOR:
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 Description:Nimble combines social media management, contact management and marketing into a single online tool. This category is referred to as Social CRM, the future of contact management. Nimble customers report that it imports information from other sources without difficulty. Nimble can also manage email for an organizations and works very well with Google Apps and similar applications. Nimble is not yet optimized for mobile devices and tablet computers. |
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Great Product for Small Teams |
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February 24, 2012
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Submitted By: Tony Rappa Company Size: $1 Million - $5 Million in revenues |
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| I have been using Nimble for a few months or so now and have really enjoyed the functionality it offers. I've also become a reseller for them because I think they have a quality product and excellent customer service. When a customer asks me what CRM they should use; my first question is how many people will be using it and do you need it to tie directly into your social contacts? If they tell me they will have a few people using it - a small team - and tying into the social contact lists they have; such as LinkedIn - I tell them they need to go with Nimble. The product is pretty young and missing some of the functionality that the other guys have. However, for a small team it's a great product and very easy to use; this means less ramp-up time and more production time. I have written other reviews that can be found at simplexing.blogspot.com |
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CRM of the present and future |
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January 30, 2012
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Submitted By: JCrow Company Size: $0 - $1 Million in revenues |
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| I love Nimble! The set up was very easy and straight forward. I have tried many other CRMs and this ranks number one as far as set up is concerned. It is easy to get you g-mail synced along with linkedin, facebook, and twitter. If you have any issues which I am sure you won't there are helpful tutorials that will get you set up in a matter of minutes. Currently I am just using Nimble to manage contacts and sales leads. I love the fact that I can see all my communications with a contact is one place. For example if I sent someone a message on facebook and they sent me a e-mail with an attachment, I no longer need to log into facebook and my gmail separately as every think shows in place in nimble. In today's world "Social Listening" is a important tool that many other CRMs lack. Nimble is the best at social listening. The only think I wish it could do is integrate with more than one facebook and or twitter account. Overall this is the best CRM that I have come across. I have tried salesforce, batchbook, highrise, zoho, and a few others. None of them are as seamless and Nimble. This is by far the best choice for those that utilize google apps. It has two-way sync. |
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Nimble Social CRM |
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January 30, 2012
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Submitted By: Craig Jamieson Company Size: $0 - $1 Million in revenues |
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| I began to use Nimble very very early on when it was still in a very limited private beta state. As such, I have seen an incredible amount of advancement with this application, Nimble has proven to be the answer to my search for an easy-to-use and CRM that very effectively combines the bulk of my social networking activity into the CRM itself. I want and need things to be simple, not bloated. Setup, particularly if you are based on Gmail or Google Apps is extremely easy. Right now, it is a little more challenging for users who are not Google based. However, tools are being introduced very shortly to make the contact import process from other CRMs much easier. I have not needed any additional personnel resources at any time. Training, right now, can be found within Nimbles support site however, as a Nimble Solution Partner, the bulk of any training will be our responsibility. Support, via Nimble, has always been outstanding! Presently, Nimbles available levels of customization is very limited. However, that too will be addressed going forward. While Nimble is technically out of beta, it is still very much based on its core product which is a single-user version called Contact. Things that will be included in not yet released versions will include the ability to significantly customize your system. As will integrations and two significant integrations are scheduled to be released in the next few weeks. Nimble is also using an open API to further encourage 3rd party developers to create their own applications married to Nimble. For me, the real power of Nimble is in the individual contact record. Regardless of where I communicate (email, Twitter, FaceBook, LinkedIn) and regardless of what application or device I use to carry on these conversations, ALL are aggregated to that contacts record. Sweet! I can also carry on conversations with these folks within Nimble itself within the contact record or in several other places in the application. I am able to engage at the appropriate time and through the appropriate channel. I know what my contacts are talking about on their social networks and I also know who they are talking to. |
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NimbleCRM |
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September 22, 2011
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Submitted By: Dennis Harrington Company Size: $1 Million - $5 Million in revenues |
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| So far very happy with the product. It allows me to have a contact management application along with the social media component. Set up and ongoing contact imports have been pretty easy. They seem to come out with new features pretty often which address the user concerns. Customer support has been good. I havent used them for training I more or less learned how to use it on my own. I mostly use the social media look ups. |
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Nimble SocialCRM Social Relationships Made Easy |
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May 19, 2011
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Submitted By: Karen Holt Company Size: $0 - $1 Million in revenues |
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| The setup process of Nimble takes only a few minutes to enter your social accounts, gmail account (or email supporting IMAP), importing contacts from Google or other sources, csv files, Twitter, Facebook and LinkedIn. The interface easily steps the user through these imports. In very little time the task is done. Connect your calendar, save your default signature add some team members, if applicable. That is all there is to it. You are ready. The Nimble support forum provides an excellent communication channel with the Nimble team and the user community. Post a question, create a support ticket, or submit an idea for a feature request for others to comment and vote. View tips & tricks, getting started tutorials for training and frequently asked questions. Response from the Nimble team has been excellent. There is active communication on Twitter and LinkedIn discussion groups which adds to the positive customer experience. New features are underway in the areas of field configuration, sales opportunity, marketing automation integration with marketing services, capture of leads, import tools, api, and mobile apps. The features I use most are searching for contacts, viewing and sending messages, creating tasks and logging activities. Also viewing the contacts social conversations and the unified social stream across Twitter, Facebook and LinkedIn keeps you up to date on what matters to them and helps you nurture the relationships with your contacts. Everything you need to monitor and engage with your contacts and keep current on their interests and social conversations. Add tasks, calendar events that synchronize with your calendar and know who you need to take action with. Work and collaborate your team members in Nimble to share tasks, contacts and activities. All in one easy to use interface - a powerful social dashboard. Makes you more efficient! |
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